Refund Policy

At OCR.ac, we value the trust and satisfaction of every user who relies on our online OCR and several other tools to extract text, data, and manage information from images, PDFs, and scanned documents. We always strive to deliver the highest level of accuracy, speed, and convenience through our services. However, we also understand that certain circumstances may arise where you might wish to request a refund.

This Refund Policy clearly explains the conditions, eligibility, and process for claiming a refund when using OCR.ac. Please read this policy carefully before purchasing or subscribing to any of our paid services. By using OCR.ac and completing a transaction, you agree to comply with this Refund Policy along with our Terms of Service and Privacy Policy.

1. Our Commitment to Customer Satisfaction

At OCR.ac, our goal is to provide a seamless and effective text extraction experience. We ensure that each tool on our platform functions efficiently and delivers accurate results.

While our systems undergo continuous updates to maintain high performance, certain external or user-specific factors—such as poor image quality, unsupported file formats, or incorrect input—can affect the final outcome.

That said, if you encounter a genuine issue with our services, we are committed to resolving it promptly. Whether it involves technical troubleshooting or refund evaluation, our support team will carefully review each case to ensure fairness and transparency.

2. Digital Service Nature

OCR.ac provides digital and instant-access services. Once a user uploads a file and initiates an OCR process, the system immediately begins generating the text output in real-time.

Because of this instant delivery nature, refunds for completed or partially processed conversions are generally not available. Users gain immediate benefit from our tool, and therefore, it cannot be “returned” or “revoked” after use like a physical product.

However, exceptions may apply in specific circumstances, as explained below.

3. Eligibility for Refunds

Refunds may be considered only under the following legitimate conditions:

a. Technical Failure on OCR.ac End

If a payment has been successfully processed but our system fails to provide the service (for example, the conversion does not start or no result is generated due to a server error), you may request a refund.
We will verify the transaction logs and, if confirmed, issue a full or partial refund accordingly.

b. Duplicate Payments

If you were accidentally charged more than once for the same transaction or subscription, please contact our support team immediately. Once verified, we will reverse the duplicate payment within a reasonable time frame.

c. Unauthorized Transactions

If a payment was made without your authorization (for instance, through stolen payment credentials or fraudulent activity), you should contact both your payment provider and OCR.ac support. Upon verification, we will cooperate fully to resolve the issue and, if necessary, refund the amount.

d. Non-Delivery of Service

In rare cases where a purchased premium feature (e.g., credits, subscriptions, or higher usage limits) fails to activate within the promised time, you are entitled to request a refund after verification.

4. Non-Refundable Situations

To ensure clarity, refunds will not be issued in the following cases:

1. User error or misuse – e.g., uploading the wrong file, incorrect settings, or low-quality scans that lead to poor OCR results.
   

2. Change of mind – after purchasing credits or subscriptions, if you simply decide not to use the service anymore.
   

3. Partial usage – if you have used part of your credits or subscription benefits, the remaining balance cannot be refunded.
   

4. Performance dissatisfaction due to external factors – such as blurred text, handwriting recognition errors, or language limitations, where OCR accuracy is inherently affected by image quality.
   

5. Expired credits or plans – refunds cannot be claimed for unused or expired service balances.
   

6. Free trial or promotional offers – any features or conversions provided as free trials or under discounts are non-refundable.
   

Our tools are continuously improved, but OCR results depend on multiple factors, including image resolution, document type, text contrast, and layout. Therefore, outcomes may vary slightly from user to user, and these variations do not qualify for refunds.

5. Refund Request Procedure

If you believe your case meets the refund eligibility criteria, please follow the steps below:

1. Contact Us:
    Email our support team at ([email protected]) within 7 calendar days of the transaction. Include the following details:
   

• Full name
  

• Transaction ID or payment reference number
  

• Date of purchase
  

• Screenshot or proof of payment (if available)
  

• Description of the issue
  

2. Verification Process:
   Our billing department will review your request, verify transaction records, and assess the reason for refund. You may be contacted for additional information or clarification.
   

3. Approval or Rejection:
   Once your request is reviewed, you will receive an update via email within 5–7 business days. If approved, the refund will be processed through your original payment method.
   

4. Refund Timeline:
   After approval, the refund amount will be credited back within 7–14 business days, depending on your bank, payment gateway, or card issuer.
   

6. Payment Gateways and Charges

All transactions made on OCR.ac are processed securely through trusted payment gateways.
Please note:

• OCR.ac is not responsible for third-party transaction fees, currency conversion charges, or tax deductions applied by your financial institution.
  

• The refunded amount will be limited to the net payment received by OCR.ac after excluding non-reversible transaction fees (if applicable).
  

• In case of currency differences, refunds are made in the same currency used for payment. Any exchange rate variation will be borne by the customer.
  

7. Subscription and Renewal Refunds

For users with monthly, quarterly, or yearly subscriptions, the following applies:

1. Cancellation Before Renewal:
    You can cancel your subscription anytime before the renewal date to avoid being charged for the next billing cycle.
   

2. Post-Renewal Refunds:
    Once a renewal payment is processed, the subscription remains active until the end of the billing period. Refunds will not be issued for renewed periods that have already started.
   

3. Auto-Renewal Responsibility:
    It is the user’s responsibility to manage auto-renewal settings before the renewal date. We do not provide refunds for auto-renewal charges that were not canceled in time.
   

4. Downgrade or Upgrade Adjustments:
    Any upgrade or downgrade of subscription will take effect in the next billing cycle. Refunds are not offered for the unused portion of the current cycle.
   

8. Third-Party Purchases

If you purchased OCR.ac’s services or credits through a third-party platform (such as an app store, payment aggregator, or reseller), the refund process must be initiated directly with that provider.
 We do not have control over external billing systems, and hence cannot process refunds for transactions made outside our website.

9. Dispute Resolution

We believe in resolving all refund-related issues fairly and respectfully. Before filing a payment dispute or chargeback through your bank or card provider, we encourage you to contact our support team first. Most issues are quickly resolved once we have all necessary details.

Unwarranted chargebacks or fraudulent refund claims may result in account suspension or legal action to recover losses.

10. Modification of Refund Policy

OCR.ac reserves the right to amend or update this Refund Policy at any time to comply with changes in law, payment systems, or company practices. Any updates will take effect immediately once published on this page.
 We encourage users to review this page periodically to stay informed about our refund practices.

11. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to our team at:

📧 Email: [email protected]

🌐 Website: https://ocr.ac/contact-us

12. Summary

To summarize, OCR.ac aims to ensure that every user has a smooth and valuable experience while using our OCR services. Since our platform delivers immediate and digital results, refunds are generally limited to rare cases involving technical errors, duplicate payments, or unfulfilled services.

We deeply value transparency and fairness in our refund process, and we remain committed to supporting our users with honesty and integrity at every step.

By using OCR.ac and completing any payment, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.